Shipping Policy

At HORING, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment has been received.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During busy periods or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

• South Africa: 7-14 business days

• International Orders: 14–24 business days (depending on the destination)

Please note that delivery times are estimates and may vary due to courier delays, customs processing, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

Any free shipping promotions will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an incorrect address is provided, additional shipping charges may apply if the order needs to be redirected or reshipped.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate with the courier. While we will do our best to assist, we are not responsible for delays caused by the courier, customs authorities, or circumstances beyond our control.

Damaged Packages

If your order arrives damaged, please contact us within 14 hours of receiving your package. Include your order number and clear photos of the damaged item(s) and packaging so we can resolve the issue as quickly as possible.

International Duties and Taxes

International customers are responsible for any customs duties, import taxes, or other fees charged by their country's customs authorities.